Shipping Policy | wearemindfully.com
At We Are Mindful, we are committed to delivering a smooth, reliable, and transparent shipping experience for all customers who shop through wearemindfully.com. This Shipping Policy outlines the processing times, delivery methods, shipping fees, and additional information relevant to your order. By placing an order on wearemindfully.com, you agree to the conditions described below.
1. Order Processing Time
- During peak seasons, promotions, or high-volume periods, processing may take slightly longer.
Once your order has been processed, it will be handed over to our shipping partners for delivery. You will receive a confirmation email with tracking details as soon as your order ships.
2. Shipping Methods & Delivery Times
We Are Mindful partners with trusted international and local couriers to ensure that your products arrive safely and on time.
3. Shipping Fees
Shipping costs are calculated at checkout based on the destination, product weight, and shipping method chosen.
- Standard shipping: Calculated automatically at checkout
- Express shipping (if available): Additional fees apply
- Free shipping promotions (when applicable) will be clearly displayed on wearemindfully.com
All applicable fees will be shown before completing your order.
4. Order Tracking
Once your order has been shipped, We Are Mindful will send you a tracking number via email. You can use this number to monitor your shipment’s progress.
Tracking updates may take 24–48 hours to appear after dispatch, depending on the courier’s system.
If you do not receive tracking information within a reasonable time, please contact our support team through wearemindfully.com so we can assist you.
5. Customs, Duties & Taxes
For international orders, customs fees, import duties, or taxes may be applied by the destination country.
- These charges are not included in product or shipping prices.
- Customers are responsible for any additional fees assessed by local customs authorities.
We Are Mindful is not responsible for delays caused by customs procedures or for packages held by customs.
6. Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
- We Are Mindful is not liable for delivery issues caused by incorrect or incomplete addresses.
- If the order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.
Please review your address carefully before submitting your order.
7. Lost, Damaged, or Missing Packages
If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us immediately.
We Are Mindful will work with the courier to investigate the issue.
Depending on the situation, we may offer:
- A replacement product
- A refund
- Assistance with a courier claim
Claims for lost or damaged packages must be reported within 7 days of the delivery date or estimated delivery date.
8. Pre-Order Items
Some products on wearemindfully.com may be offered as pre-orders.
- Pre-order items will ship once stock becomes available.
- Expected shipping dates will be indicated on the product page.
Orders containing both in-stock and pre-order items may be shipped separately depending on availability.
9. Delivery Restrictions
Certain products may be restricted from shipping to specific countries due to import regulations or courier limitations. If an item in your order cannot be shipped to your location, we will inform you promptly and issue a refund.
10. Contact Information
If you have any questions or concerns regarding shipping, delivery times, or tracking, please contact We Are Mindful through the customer support page on wearemindfully.com. Our team is always ready to assist you.